Facebook is not only for PR, customer service, brand awareness, website referrals, and reputation. Sometimes it’s the source that people directly turn to, to reach out, make initial contact, become a lead and a conversion.
Even though you have a website and local listings with all your contact info, sometimes people would rather reach out through Facebook. They use it daily and they’re comfortable with it.
As a part as our service, we check your Facebook messages daily. Some clients have us respond with a canned response such as, “Thank you for reaching out, please give us a call so we can help you.” or we simply forward along and the client instructs us how they would like to respond.
Here’s just a few examples of leads we have received for our clients through Facebook Messenger: